Our refund policy explains how refunds are processed after a return, exchange, or order cancellation.
Refund Approval
Refunds are approved only after the returned item has been received and inspected by our team. Items must meet the return eligibility requirements stated in our Return Policy.
Refund Method
Approved refunds will be returned to the original payment method used at checkout.
Refund Timeline
Please allow 5–10 business days for the refund to appear in your account after we process it. Additional bank processing time may apply.
Partial Refunds
Partial refunds may be issued in cases where the item is returned but shows signs of wear, damage, or missing original packaging.
No Refund Cases
Refunds will not be issued for:
- Items returned after the return window
- Items that are not in original condition
- Clearance or final sale items
- Shipping fees unless the return is due to our error
Order Cancellations
If you wish to cancel your order before it has shipped, please contact us immediately at support@cetushaul.com. If the order has already shipped, the standard return process will apply.
Contact Us
CETUS HAUL LOGISTICS LLC
Address: 7715 168TH ST, FRESH MEADOWS, NY 11366
Email: support@cetushaul.com
Phone: 6143631567