Frequently Asked Questions
Q1. How long will it take to process my order?
A. Orders are typically processed within 1–3 business days after payment confirmation.
Q2. How long does shipping take?
A. Standard shipping within the contiguous United States usually takes 5–10 business days.
Q3. How can I track my order?
A. Once your order ships, you will receive an email with your tracking number and tracking link.
Q4. What is your return policy?
A. Most items may be returned within 30 days of delivery, unworn, unwashed, with tags attached and in original packaging.
Q5. How do I start a return?
A. Contact us at support@cetushaul.com with your order number, photos of the item, and the reason for return.
Q6. When will I receive my refund?
A. Refunds are processed after inspection of the returned item. Please allow 5–10 business days for the refund to appear in your account.
Q7. Do you offer exchanges?
A. Yes, exchanges are available in most cases, subject to product availability. Please contact us first.
Q8. What should I do if I receive a damaged or defective item?
A. Contact us within 7 days of delivery with your order number and photos. We will help resolve the issue.
Q9. Can I cancel my order?
A. You may cancel your order before it ships. If it has already shipped, the standard return process will apply.
Q10. How can I contact customer service?
A. You can email us at support@cetushaul.com or call us at 6143631567 during business hours.